LetsJackpot Casino Privacy Policy

At LetsJackpot, we are fully committed to protecting your personal data and ensuring your privacy is respected at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and protect the information you share when you visit or use our services at https://www.letsjackpot.com/. By accessing our platform — whether via desktop, mobile web, or the LetsJackpot Casino app — you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering or using any of our features.

Who We Are

We are Prime Web Ops s.r.l., a company registered in Costa Rica under company registration number 3-102-904748, with our registered address at Province 01 San Jose, Canton 08, Goicoechea, Calle Blancos, Montelimar, Costa Rica. We operate LetsJackpot Casino under the Anjouan licence number ALSI-202408038-FI2. As the data controller, we are responsible for the personal information we collect from you as a user of our online casino platform.

Information We Collect

When you register, log in, or interact with our LetsJackpot Casino platform, we may collect the following categories of personal information about you:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and account credentials used at the lets jackpot login page
• Payment details including card information (Visa, Mastercard, JCB), eWallet accounts (MuchBetter, Skrill, Neteller, Interac), bank transfer information, and cryptocurrency wallet addresses (ETH, USDT)
• Identity verification documents (passport, national ID, proof of address)
• Gaming activity, transaction history, and account preferences
• IP address, device information, browser type, and session data
• Communications you send to us, including emails to help@letsjackpot.com or support@letsjackpot.com

At LetsJackpot, we collect only the data that is necessary for the purposes described in this policy. We do not collect more than we need.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To create, manage, and maintain your account on our LetsJackpot online casino platform
• To process your deposits and withdrawals in EUR and supported cryptocurrencies (ETH and USDT)
• To verify your identity in compliance with our licensing obligations, particularly for payouts exceeding EUR 1,000
• To deliver bonuses and promotions, including our Welcome Bonus and weekly reload offers available to eligible players
• To operate our cashback loyalty programme and notify you of reward milestones
• To provide 24/7 customer support via live chat and email
• To comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To prevent fraud, abuse, or any activity that violates our Terms and Conditions
• To improve the performance, security, and usability of our platform
• To send you marketing communications where you have consented to receive them

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil our obligations under our Terms and Conditions when you register an account
• Legal obligation — we are required to collect and retain certain data to comply with AML, KYC, and licensing requirements under our Anjouan licence
• Legitimate interests — we process certain data to protect our platform, detect fraud, and ensure the safety of all users
• Consent — where you have explicitly agreed to receive marketing communications or accept optional cookies

Data Sharing and Third Parties

Here at LetsJackpot Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners in specific circumstances:

• Payment processors — to facilitate secure transactions through your chosen deposit or withdrawal method
• Game providers — including Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, and others, who may receive session data necessary to deliver games
• Identity verification services — third-party KYC providers who assist us in verifying your documents
• Regulatory authorities — we may be legally required to disclose data to licensing bodies or law enforcement agencies
• IT and hosting providers — companies that support the operation and security of our infrastructure

All third parties with whom we share data are contractually bound to handle it securely and only for the purposes for which it was disclosed.

Cookies and Tracking Technologies

Our LetsJackpot platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use the following types of cookies:

• Essential cookies — required for the platform to function correctly, including session management and security
• Analytical cookies — help us understand how users interact with our site so we can improve its performance
• Marketing cookies — used to deliver relevant promotions and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to keep records for a minimum of five years following account closure. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding the personal data we hold about you:

• The right to access a copy of your personal data
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data where it is no longer necessary
• The right to object to or restrict certain types of processing
• The right to withdraw your consent to marketing at any time
• The right to data portability in a structured, machine-readable format

To exercise any of these rights, please contact us at support@letsjackpot.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security of Your Data

At LetsJackpot, we implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure servers, firewalls, and strict internal access controls. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our LetsJackpot Casino platform is strictly for individuals who are 18 years of age or older, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete it and close the relevant account.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to check this page periodically. Your continued use of LetsJackpot following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us:

• General enquiries: help@letsjackpot.com
• Complaints and data requests: support@letsjackpot.com
• Postal address: Prime Web Ops s.r.l., Province 01 San Jose, Canton 08, Goicoechea, Calle Blancos, Montelimar, Costa Rica

We are committed to resolving any concerns you may have promptly and transparently. Your trust is important to us, and at LetsJackpot Casino, we take our responsibility as a data controller seriously.